- How is my laundry picked up?
- What do I use as a laundry bag?
- Is there a limit to how much I can send each week?
- Are there overage charges?
- How Much Does My Laundry Weigh?
- Who is cleaning my clothes?
- How does Dry Cleaning work?
- Can I sign up for only a dry cleaning plan?
- What if I need special materials dry-cleaned (e.g. leather, silk or cashmere)?
- What happens if I miss a week? Can I make it up the following semester?
- Can I sign up for a single week?
- What happens if I find that an item is missing?
- What happens if some of my clothes are damaged?
Room Cleaning FAQs
- Who is cleaning my room?
- Do I have to be present for the clean?
- What is included in the clean?
- What if I need more than two hours?
- Can I make up cleans I have to miss?
- Can I cancel part of the way through the semester?
- If I sign up midway through the semester, do I have to pay for a full semester?
- Do I have to sign up new again every semester?
- How will additional charges be handled?
Pickups at GWU are done right from your Dorm's lobby so you never have to leave the dorm. The pickup area for each dorm will be marked and described in your DormAid welcome email before the start of classes. Top
Before your first scheduled pick up day, you will be sent a custom DormAid laundry bag and dry cleaning bag. For tracking purposes we ask that you only use these bags. Top
Our DormAid laundry bags are made in varying sizes to fit with the plan that you choose, but you are free to fill your bag as full as you would like. Top
No! DormAid likes to keep things simple so there are no overage charges for sending in too much laundry. The only way to incur additional charges is by sending in Dry Cleaning or requesting other special services be added to your plan. Top
Unfortunately this question depends completely on the individual, and we see people send anywhere from 10 to 50 pounds of laundry each week. That said our customers average approximately 22-25 pounds per week, with must students falling in this range. The easiest way to know for sure is just to send it the first few weeks to see where you are at, and then you can adjust your plan accordingly to match your needs. Top
DormAid is affiliated with top quality, professional laundry facilities across the country. These facilities provide all of the laundering services for DormAid. Top
DormAid gives customers a separate custom bag for their Dry Cleaning so that there is no confusion. Simply fill your dry cleaning bag and send it in with your laundry bag and we will take care of the rest. Dry cleaning credits can be pre-purchased at a discounted price or can be paid for as you go. Top
Dry Cleaning is usually offered only as an add-on to our wash-dry-fold plan however in several cases we are able to offer dry-cleaning alone. Please contact a DormAid representative for more information. Top
Quotes for special materials are available if requested, but you can expect prices that are at or below the standard local rates. Top
No, DormAid does not offer refunds for individual weeks. Top
No, DormAid does not currently allow customers to sign up for single week plans. If you would like to test DormAid for a week or something of that nature please email us and we can work something out. Top
Most of the time, missing clothes have slipped into roommates' laundry bags or been otherwise misplaced around the house, but if fault is found on our end we do have a reimbursement policy. If there is a question of lost clothing, please contact a customer service representative as soon as possible. Top
In the rare event that an item is determined damaged as a result of the DormAid service, you will be reimbursed for its cost according to DormAid standards as noted in our terms and conditions. However, DormAid does not accept responsibility for clothes damaged due to a customer's negligence (e.g. if a pen left in a pocket stains clothing, or a hang dry/dry clean only shirt is sent with the regular laundry). Top
Room Cleaning FAQs
DormAid is affiliated with top quality, professional house cleaners across the country. These cleaners are all bonded and insured, and have gone through background checks and quality testing before being approved to work for us. Top
For safety reasons, most school administrations require that the customer escort the cleaner into and out of campus residences. That said once they are in your room you certainly do not have to stick around, and are free to come and go as you please. Top
Our DormAid cleaners will come with everything they need to clean your place. All we ask that you provide would be access to a water faucet. Top
The cleaner will be yours for two hours, and it is really up to you what you want them to focus on. If you have any special requests just tell them in the beginning, or if not they will clean according to our rigorous 21 point checklist. Top
If your room has not been completely cleaned after the two hours have passed, you will be given the option of ending the clean there or continuing on. If you choose to continue you will be charged a prorated rate for the additional time required. Top
We can certainly reschedule any cleans that you will not be able to make, but all we ask is that you alert us to this change in advance. Changes or cancellations must be made by the end of the preceding business day to avoid a last minute change fee. Top
You may cancel any time and will be refunded on a pro rated basis minus a 10% cancellation fee. Top
No, you will be charged on a pro rated basis, depending on the number of weeks remaining in the cycle. Contact DormAid to receive an exact quote. Top
No, for your convenience DormAid will automatically renew your subscription and re-bill your credit card at the end of each billing cycle (semester or year depending on what you signed up for) until you cancel your account. Before any re-billing is carried out, however, DormAid will notify you of the pending charge and offer appropriate time to cancel your service without incurring any cancellation fees. Top
Additional charges such as dry cleaning or other special services will be billed periodically to the credit card on file. Email receipt will be given notifying the customer before and after any of these charges. Top